Bromley Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Bromley Carpet Cleaners provides professional cleaning services to residential and commercial customers in its service areas. By booking a service, you agree to be bound by these Terms and Conditions, which form a contract between you and Bromley Carpet Cleaners.
1. Definitions
In these Terms and Conditions the following expressions shall have the meanings set out below.
Customer means the individual, business, or organisation requesting and purchasing the services of Bromley Carpet Cleaners.
Company means Bromley Carpet Cleaners, the supplier of cleaning services.
Services means any cleaning, stain treatment, upholstery cleaning, rug cleaning, hard floor cleaning, or related work carried out by the Company.
Premises means the property, building, or area where the Services are to be performed.
Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions, any written quotation, and booking confirmation.
2. Scope of Services
The Company provides carpet cleaning and related services within its operating area in the United Kingdom. All Services will be carried out with reasonable care and skill, using suitable equipment and cleaning products as determined by the Company.
The exact scope of work for each booking, including rooms or items to be cleaned, type of cleaning required, and any additional treatments, will be agreed with the Customer at the time of booking or in a written quotation. The Company reserves the right to refuse any work that it considers unsafe, unsuitable, or beyond its professional competence or legal obligations.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Companys chosen communication channels. A booking is not confirmed until the Customer has received confirmation from the Company.
3.2 The Customer must provide accurate information regarding the Premises and the required Services, including property type, approximate room sizes or number of rooms, level of soiling, access limitations, and any known risks such as loose carpets, damaged flooring, or previous treatments.
3.3 Quotations are based on the information supplied by the Customer. The Company reserves the right to adjust the quotation or decline the work on arrival if the information provided is materially inaccurate or incomplete, or if the condition of the Premises is significantly different from that described.
3.4 The Company may, at its discretion, request photographs or additional details before confirming a booking, particularly for larger or more complex jobs.
4. Pricing and Quotations
4.1 All prices are quoted in pounds sterling. Unless otherwise stated, prices are inclusive of labour, standard cleaning materials, and the use of the Companys equipment.
4.2 Any quotation provided is an estimate based on the information supplied at the time. The final price may vary if additional work is required, if the scope of the job changes, or if the condition of the carpets or upholstery requires extra time, treatments, or specialist products.
4.3 Where a change in price is required on site, the Company will inform the Customer as soon as reasonably practicable. If the Customer does not agree to the revised price, the Company reserves the right to cancel the Service for that visit, subject to any applicable call-out or cancellation fees.
5. Access to the Premises
5.1 The Customer is responsible for providing the Company with safe and reasonable access to the Premises at the agreed appointment time.
5.2 The Customer must ensure that sufficient parking, entry codes, keys, or other access arrangements are available. Any parking fees or congestion charges directly incurred in attending the Premises may be added to the final invoice where pre-agreed.
5.3 The Customer must ensure that electricity and hot water are available at the Premises for the duration of the visit. If the Company cannot carry out the Service due to lack of access, utilities, or unsafe conditions, a cancellation or call-out fee may be charged.
6. Customer Responsibilities
6.1 The Customer is responsible for removing fragile items, valuables, and small personal belongings from the areas to be cleaned prior to the Companys arrival.
6.2 The Customer must notify the Company in advance of any known hazards or sensitivities at the Premises, including loose or damaged flooring, faulty electrical sockets, alarm systems, pets, or any health and safety risks.
6.3 The Company will not be responsible for moving heavy furniture, appliances, or delicate items unless specifically agreed in advance. Where items are not moved, the Company will clean accessible areas only.
7. Payments and Invoicing
7.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Service on the same day.
7.2 The Company accepts payment by methods permitted at the time of service. The Customer is responsible for ensuring that sufficient funds are available for the chosen payment method.
7.3 For commercial or regular contract work, the Company may issue invoices with specified payment terms. If no specific terms are stated, invoices are payable within 14 days of the invoice date.
7.4 The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted in the United Kingdom until payment is received in full, as well as any reasonable costs incurred in recovering the debt.
8. Cancellations and Rescheduling
8.1 The Customer may cancel or reschedule a booking by giving reasonable notice. Unless otherwise agreed, the minimum notice period for cancellation or rescheduling is 48 hours before the booked appointment.
8.2 If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to 50 percent of the estimated job value or a fixed call-out charge.
8.3 If the Company is unable to attend the booking due to circumstances beyond its reasonable control, such as extreme weather, vehicle breakdown, or staff illness, the Company will notify the Customer as soon as possible and arrange an alternative appointment. The Company will not be liable for any consequential losses arising from such cancellation.
8.4 If the Company attends the Premises and is unable to gain access, or the work cannot be carried out for reasons within the Customers control, this may be treated as a late cancellation and a fee may be charged.
9. Service Quality, Limitations, and Results
9.1 The Company will use reasonable care and skill to provide a professional cleaning service and will endeavour to achieve the best results possible, taking into account the age, condition, and type of carpet or upholstery.
9.2 The Customer acknowledges that some stains, odours, and wear cannot be fully removed or reversed. The Company gives no guarantee that any particular stain or mark will be removed in full or at all.
9.3 Pre-existing damage, discolouration, shrinkage risk, dye bleed, and wear may become more visible after cleaning. The Company will exercise reasonable judgment in selecting cleaning methods but cannot be held responsible for inherent defects or reactions arising from the original manufacture, previous cleaning, or treatments not carried out by the Company.
9.4 Drying times will vary depending on ventilation, humidity, and carpet type. The Customer is responsible for ensuring adequate ventilation and for keeping children, pets, and traffic off damp areas as advised by the Company.
10. Complaints and Rectification
10.1 If the Customer is dissatisfied with any aspect of the Service, they must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the work.
10.2 The Company will investigate any complaint promptly and, where appropriate, may arrange a revisit to inspect the issue and attempt reasonable rectification.
10.3 The Companys liability in respect of any justified complaint will be limited to carrying out additional cleaning, offering a partial refund, or a combination of both, at the Companys discretion, subject to the overall limitation of liability set out in these Terms and Conditions.
11. Liability and Insurance
11.1 The Company will maintain appropriate public liability insurance and, where relevant, employers liability insurance in respect of its business activities.
11.2 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be lawfully excluded under UK law.
11.3 Subject to the above, the Company shall not be liable for any indirect or consequential loss, loss of profits, business interruption, loss of opportunity, or loss of enjoyment arising out of or in connection with the Services.
11.4 The Companys total liability for any loss or damage arising out of or in connection with a single booking shall be limited to the total price paid or payable by the Customer for the specific Service in question.
11.5 The Customer is responsible for ensuring that carpets, rugs, and upholstery are suitable for wet or chemical cleaning. The Company will not be liable for damage arising from inherent defects, poor installation, or conditions that could not reasonably have been identified before cleaning.
12. Waste Handling and Environmental Compliance
12.1 The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with relevant UK waste management and environmental regulations, as far as applicable to its activities.
12.2 Any waste materials, including used cleaning solutions, packaging, and extracted residues, will be dealt with in a responsible manner. Where required by law, the Company will ensure that waste is transported and disposed of by authorised carriers and facilities.
12.3 The Customer must not request or require the Company to dispose of any waste in a manner that would breach environmental or waste regulations. If such a request is made, the Company will refuse and may cancel the booking if necessary.
12.4 In cases where the Service involves unusual or potentially hazardous waste that goes beyond normal domestic or commercial carpet soiling, the Customer must inform the Company in advance. The Company reserves the right to decline the work or to apply additional charges where specialist handling or disposal is required.
13. Health and Safety
13.1 The Company will take reasonable steps to ensure that all work is carried out safely and in compliance with applicable health and safety legislation.
13.2 The Customer agrees to provide a safe working environment, including clear access to the Premises, appropriate lighting, and information about any known hazards.
13.3 Children and pets should be kept away from work areas and equipment during the provision of the Services and until carpets or upholstery are sufficiently dry to walk on safely.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data such as names, addresses, and contact details for the purposes of accepting bookings, delivering Services, and managing customer accounts.
14.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such information secure.
14.3 Personal data will not be sold to third parties. It may be shared only where necessary for the provision of Services, for legal compliance, or with trusted service providers acting on behalf of the Company.
15. Force Majeure
15.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control. These may include, but are not limited to, extreme weather, natural disasters, strikes, transport disruptions, or government restrictions.
15.2 In such circumstances, the Company will notify the Customer as soon as reasonably possible and will aim to reschedule the Services when conditions permit.
16. Amendments to Terms and Conditions
16.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the revised terms.
16.2 The version of the Terms and Conditions in force at the time of booking will apply to that Agreement, unless a change is required by law or by mutual written consent.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any Agreement between the Customer and the Company, shall be governed by and interpreted in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising out of or in connection with these Terms and Conditions or the provision of the Services.
18. Severability
18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be treated as deleted, but this shall not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
19.1 These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire Agreement between the Customer and the Company with respect to the Services and supersede any previous understandings or agreements, whether written or oral.
19.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be interpreted as a waiver of that right or remedy.
